|Crisis context/scope of work||Fight against corruption globally|
|Geographical scope||27 countries across the globe|
|Project period||August 2019 – September 2021|
|Technologies used:||Salesforce, Salesforce Apex, Python|
|Transparency International (TI) works to end global corruption in partnership with government, business, and civil society. |
In early 2009, the TI Secretariat in Berlin (TI-S) began utilizing a database to provide its national chapters with a case management system to manage corruption information securely and efficiently. Today, TI’s successful program requires an updated data platform and the support of a more secure CRM (Customer Relationship Management) solution. As with most growing organizations, TI’s technologies need regular updating to allow for better digital records management and client communications.
|DFS led TI through a detailed consultative process, including interviewing national chapters, to gather business intelligence on the technical requirements needed for a more suitable database. |
Ultimately, TI and DFS selected a new environment for the information management system. DFS developed the roll-out roadmap, designed the prototype, and provided testing and training.
The new information management system now serves twenty national chapters of TI, allowing offices to process data, information, and documentation faster and more securely and to create analysis and manage client complaints and cases.